Terms and Conditions

This website is operated by Elite Extracts Ltd (Company Registration Number: 16928786). Throughout this site, the terms "we", "us", and "our" refer to Elite Extracts Ltd. We offer this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms herein, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


SECTION 1 - ELIGIBILITY & ACCOUNT TERMS

By agreeing to these Terms, you represent that:
  • You are at least 18 years of age (the age of majority in the UK); or
  • You are the age of majority and have provided consent for any minor dependents to use this site under your supervision.

You agree not to use our products or Service:
  • For any illegal, unauthorised, or prohibited purpose;
  • In violation of any laws in your jurisdiction (including but not limited to UK consumer protection, advertising, or copyright laws);
  • To transmit viruses, malware, or any code of a destructive nature.

A breach of any Term may result in immediate termination of your access to our Services.


SECTION 2 - SUPPLEMENT PRODUCTS & HEALTH DISCLAIMER

Important Notice Regarding Our Products:

Elite Extracts sells food supplements. Please be aware of the following:

  • Not Medical Advice: The content on this website and our product labels is for informational purposes only. It is not intended as medical advice, diagnosis, or treatment.
  • Consult a Professional: Always seek the advice of your GP or a qualified healthcare professional before starting any new supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.
  • Food Standards Agency (FSA) Compliance: Our products are sold as food supplements in accordance with UK regulations. They are not intended to diagnose, treat, cure, or prevent any disease.
  • Individual Results May Vary: Supplement effects can vary between individuals based on diet, lifestyle, and physiology. We do not guarantee specific results.
  • Allergens & Ingredients: Please review product labels carefully for ingredient lists and allergen information. If you have known allergies or sensitivities, consult a healthcare professional before use.

By purchasing our products, you acknowledge that you have read and understood this disclaimer.


SECTION 3 - GENERAL CONDITIONS

We reserve the right to:
  • Refuse service to anyone for any reason at any time, subject to applicable UK consumer law.
  • Limit quantities of any product per person, household, or order.
  • Discontinue any product or service at any time without notice.

You agree not to:
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
  • Use automated systems (bots, scrapers, spiders) to access or monitor the website without prior authorisation.

Headings used in this agreement are for convenience only and do not affect interpretation.


SECTION 4 - ACCURACY OF INFORMATION

We strive to provide accurate, up-to-date product descriptions, pricing, and information. However:

  • We do not warrant that all information on this site is completely accurate, complete, or current.
  • Product images are for illustrative purposes; actual packaging or product appearance may vary slightly.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

Information on this site may contain historical references which are not necessarily current. We have no obligation to update information unless required by law.


SECTION 5 - PRICING, ORDERS & PAYMENT

  • Pricing: All prices are in GBP (£) and include VAT where applicable. Prices are subject to change without notice.
  • Order Acceptance: Receipt of an order confirmation does not constitute acceptance. We reserve the right to refuse or cancel any order due to unavailability, pricing errors, fraud suspicion, or other reasons at our discretion.
  • Payment Security: All payments are processed through secure, PCI-DSS compliant gateways. Credit/debit card information is encrypted during transmission.
  • Billing Information: You agree to provide current, complete, and accurate billing and account information. You agree to promptly update any changes to ensure successful transactions.

If we cancel or modify an order, we will attempt to notify you via the email or phone number provided at checkout.


SECTION 6 - SHIPPING, RETURNS & REFUNDS

Our Shipping Policy, Returns Policy, and Refund Policy form an integral part of these Terms.

  • Shipping: We currently ship within the United Kingdom only. Delivery options, costs, and timeframes are detailed in our Shipping Policy.
  • Returns: We offer a 60-day return window for unused items in original packaging. Returns must be initiated by contacting support@elite-extracts.com prior to sending items back.
  • Refunds: Approved refunds are processed to the original payment method within 10 business days of inspection. Please allow additional time for your financial institution to post the refund.

Please review our dedicated [Shipping Policy] and [Returns & Refunds Policy] pages for full details.


SECTION 7 - THIRD-PARTY LINKS & TOOLS

Our site may contain links to third-party websites (e.g., payment processors, delivery partners, informational resources) or integrate third-party tools.

  • We are not responsible for the content, privacy practices, or terms of third-party sites.
  • Access to third-party tools is provided "as is" without warranty. We have no control over, and assume no responsibility for, third-party content or practices.
  • We encourage you to review the policies of any third-party site you visit.


SECTION 8 - USER SUBMISSIONS & INTELLECTUAL PROPERTY

Your Submissions: If you submit comments, feedback, reviews, or other materials to us:
  • You grant Elite Extracts Ltd a non-exclusive, royalty-free, perpetual, transferable licence to use, reproduce, modify, publish, and distribute such content in any medium.
  • You represent that your submissions do not infringe any third-party rights and are not defamatory, unlawful, or obscene.

Our Intellectual Property: All content on this site (logos, text, graphics, images, software) is the property of Elite Extracts Ltd or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws. You may not use, reproduce, or distribute our intellectual property without express written permission.


SECTION 9 - PRIVACY & DATA PROTECTION

Your submission of personal information through our store is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. Please review it carefully to understand our practices.

[Link to Privacy Policy]


SECTION 10 - PROHIBITED USES

You agree not to use our site or Service to:
  • Violate any UK, European, or international law or regulation.
  • Infringe upon the intellectual property, privacy, or other rights of Elite Extracts or any third party.
  • Harass, abuse, discriminate against, or cause harm to any individual or group.
  • Submit false, misleading, or fraudulent information.
  • Upload viruses, malware, or any malicious code.
  • Attempt to gain unauthorised access to our systems, networks, or user data.
  • Use the site for spam, phishing, scraping, or any automated commercial purpose without consent.

Violation of these prohibitions may result in immediate account termination and legal action.


SECTION 11 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

No Warranty: To the fullest extent permitted by UK law, our Service and all products are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of Liability: To the maximum extent permitted by applicable law, Elite Extracts Ltd, its directors, employees, affiliates, agents, or licensors shall not be liable for:
  • Any indirect, incidental, special, consequential, or punitive damages;
  • Loss of profits, revenue, data, or business opportunities;
  • Any claim arising from your use of, or inability to use, the Service or products.

Nothing in these Terms excludes or limits our liability for:
  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other liability which cannot be excluded or limited under UK law.


SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Elite Extracts Ltd, its officers, directors, employees, affiliates, agents, and suppliers from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of:
  • Your breach of these Terms;
  • Your use of the Service or products;
  • Your violation of any law or the rights of any third party.


SECTION 13 - SEVERABILITY & WAIVER

  • Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged in writing.


SECTION 14 - TERMINATION

  • These Terms are effective until terminated by you or us.
  • You may terminate your account at any time by contacting us.
  • We may suspend or terminate your access to the Service immediately, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
  • Sections which by their nature should survive termination (including disclaimer of warranties, limitation of liability, indemnification, and governing law) shall survive.


SECTION 15 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns Policy, and any other policies expressly referenced herein, constitute the entire agreement between you and Elite Extracts Ltd regarding your use of the Service, superseding any prior agreements or communications.

Any ambiguity in interpretation shall not be construed against the drafting party.


SECTION 16 - GOVERNING LAW & DISPUTE RESOLUTION

  • Governing Law: These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
  • Jurisdiction: Subject to mandatory consumer protection laws, any legal action or proceeding shall be brought exclusively in the courts of England and Wales.
  • Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under UK law, including those under the Consumer Rights Act 2015. You retain all mandatory legal protections.


SECTION 17 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time at our sole discretion. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.


SECTION 18 - CONTACT INFORMATION

Questions about these Terms of Service or our practices should be directed to us:

Elite Extracts Ltd
Company Registration Number: 16928786
Registered in England & Wales